Returns, Exchnages & Refund Policy
At Nourah, your health, safety, and satisfaction are our top priorities. Due to the personal nature of our skincare, beauty, and cosmetic products, we are unable to accept returns, exchanges, or offer refunds on products once they have been purchased.
This policy helps us maintain the highest standards of hygiene and ensures that every customer receives products that are safe, unopened, and uncompromised.
Returns & Exchanges
For hygiene and safety reasons, Nourah does not accept returns or exchanges on:
- Skincare products
- Cosmetics and makeup
- Lipsticks and lip care products
- Lotions and creams
- Serums and oils
- Any other personal care or beauty products
Please ensure you have selected the correct products before completing your purchase.
Damaged, Deective or Incorrect Items
If you receive a product that is damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of receiving your order.
To assist us in resolving your claim as quickly as possible, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and its packaging.
If your claim is approved, we will replace the item or provide an appropriate resolution at no additional cost.
Contact Us
If you have any questions about a product before purchasing or require assistance with your order, please don’t hesitate to contact our customer support team.
Thank you for choosing Novanest and for helping us maintain the highest standards of quality, hygiene, and customer care.